Dispatchorbit ("we," "our," or "us") operates the field service management platform available at dispachorbit.com. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.
By creating an account or using Dispatchorbit, you agree to the practices described in this policy. If you do not agree, please do not use our services.
When you use Dispatchorbit, you input business data including:
We share your data only with service providers who help us operate our platform ("data processors"). Each is bound by confidentiality obligations and applicable data protection law:
| Provider | Purpose | Data Shared | Location | Privacy Link |
|---|---|---|---|---|
| Supabase | Database & authentication | All platform data, user credentials | United States | supabase.com/privacy |
| Stripe | Payment processing (PCI DSS Level 1) | Billing info, payment method | United States | stripe.com/privacy |
| Resend | Transactional & marketing email | Email address, name | United States | resend.com/privacy |
| Crisp | Live chat support | Chat messages, email, IP address | European Union | crisp.chat/privacy |
| Google Analytics (GA4) | Website & usage analytics | Anonymized usage data, IP address | United States | policies.google.com/privacy |
| Meta Pixel | Advertising measurement | Page views, events, hashed email (if logged in) | United States | facebook.com/privacy/policy |
| Microsoft Clarity | UX analytics, heatmaps, session recording | Anonymized session data, interactions | United States | microsoft.com/privacy |
| Sentry | Error tracking & performance monitoring | Error logs, stack traces, browser info | United States | sentry.io/privacy |
| Twilio | SMS & voice messaging | Phone numbers, message content | United States | twilio.com/privacy |
| Vapi.ai | AI voice receptionist | Call audio, transcripts, caller phone number | United States | vapi.ai/privacy |
| Netlify | Website hosting & CDN | IP address, request logs | United States | netlify.com/privacy |
We may also share data with law enforcement or government agencies when required by valid legal process (court order, subpoena, or applicable law).
Depending on your location, you have the following rights regarding your personal data:
To exercise any of these rights, contact: privacy@dispachorbit.com. We will respond within 45 days. For verified requests, there is no fee for the first request per 12-month period.
We implement industry-standard security measures to protect your data:
No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we strive to protect your information using commercially reasonable means. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
We use the following categories of cookies and similar technologies:
Required for the platform to function. Cannot be disabled without breaking core features.
Help us understand how visitors use our site. You may opt out via cookie consent banner.
Used to measure ad effectiveness. You may opt out via cookie consent banner.
Dispatchorbit complies with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.):
To unsubscribe from all marketing emails: click the unsubscribe link in any email, or email privacy@dispachorbit.com with subject "Unsubscribe."
Dispatchorbit is a business software platform intended exclusively for use by business owners and their employees. Our services are not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13 years of age. If we become aware that we have inadvertently collected personal data from a child under 13, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at privacy@dispachorbit.com.
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you the following rights in addition to the rights described above:
You have the right to request disclosure of:
You have the right to request deletion of your personal information, subject to certain exceptions (such as legally required retention of billing records).
You have the right to request correction of inaccurate personal information we hold about you.
You have the right to direct us not to sell or share your personal information. We do not sell your personal information and have not done so in the preceding 12 months. We do share data with advertising partners (Meta Pixel) for cross-context behavioral advertising, which may constitute "sharing" under the CPRA. You may opt out of this sharing at: Do Not Sell or Share My Personal Information.
We do not use sensitive personal information (as defined by CPRA) for purposes beyond providing the services you requested.
We will not discriminate against you for exercising any CCPA rights. We will not deny services, charge different prices, or provide a different level of service because you exercised your privacy rights.
To submit a verifiable consumer request, visit our CCPA Request Page or email privacy@dispachorbit.com with subject "CCPA Request." We will respond within 45 days (extendable by an additional 45 days with notice).
Authorized agents: You may designate an authorized agent to make a request on your behalf. We may require written proof of authorization and may verify your identity directly before processing the request.
We may share data with advertising technology partners (such as Meta Pixel) that may constitute "sharing" under California law. To opt out of such sharing, visit: Do Not Sell or Share My Personal Information.
Dispatchorbit is operated in the United States and your data is stored and processed in the United States. If you access our services from outside the United States, your data may be transferred to and processed in the United States, which may have different data protection laws than your home country.
By using our services, you consent to the transfer of your data to the United States. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform at least 30 days before changes take effect. Your continued use of the service after changes constitutes acceptance of the new policy. The "Last Updated" date at the top of this page will reflect the most recent revision.
Dispatchorbit powers transactional SMS notifications sent by home service businesses (HVAC, plumbing, garage door, locksmith, electrical, appliance repair, and pest control companies) to their customers. If you have received a text message from a business using our platform, this section explains your rights.
You provided your phone number to the home service business when booking a service appointment — either via an online booking form or by phone. At the point of collection, the business disclosed the following (or equivalent language):
Consent is not a condition of purchase or service.
Message frequency varies based on your service activity — typically 2–5 messages per job. No marketing or promotional messages are sent through this system.
Reply STOP to any message at any time. You will receive one confirmation: "You have been unsubscribed. You will receive no further messages. Reply START to resubscribe." Supported opt-out keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT.
Reply HELP to any message for assistance. You may also contact the business directly or email support@dispachorbit.com. Msg & Data rates may apply.
Your phone number is used solely to deliver the transactional messages listed above. It is not sold, rented, or shared with third parties for marketing purposes. SMS data is processed by Twilio, Inc. under their privacy policy.
For privacy-related questions, requests, or concerns: