Terms of Service
Effective Date: June 1, 2026 ·
Last Updated: June 1, 2026 ·
Governing Law: State of Texas, United States
Please read these Terms of Service ("Terms") carefully before using Dispatchorbit ("Service," "Platform"). These Terms constitute a legally binding agreement between you ("User," "Subscriber," "you") and Dispatchorbit ("we," "us," "Company").
By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Description of Service
Dispatchorbit is a cloud-based field service management platform designed for service businesses including, but not limited to: garage door, HVAC, plumbing, electrical, locksmith, appliance repair, and pest control companies.
The Service includes job management, customer CRM, dispatching, invoicing, scheduling, reporting, and optional AI-powered features (AI Receptionist, Smart Paste) accessible via web browser.
2. Account Registration
- You must be at least 18 years old to create an account
- You must provide accurate, complete, and current information
- You are responsible for maintaining the security of your password
- You must notify us immediately of any unauthorized account access at support@dispachorbit.com
- One account per business entity; sharing login credentials is prohibited
- You are responsible for all activity that occurs under your account
3. Subscription Plans and Billing
3.1 Plans
Dispatchorbit offers the following subscription plans:
- Starter: $19/month — up to 2 technicians
- Growth: $49/month — up to 2 technicians
- Pro: $119/month — up to 10 technicians
All plans are billed monthly in advance in USD. Annual billing options may be available at a discounted rate. Prices are subject to change with 30 days' prior notice delivered via email to your registered address.
3.2 Free Trial
New subscribers receive a 14-day free trial with complete access to all features. No credit card is required to start. At the end of the trial, a paid subscription is required to continue using the Service. Trial accounts that are not converted may have their data deleted after 30 days.
3.3 Recurring Billing and Automatic Renewal
Recurring Charges: By providing a payment method, you authorize Dispatchorbit (via Stripe) to charge your payment method on a recurring monthly basis until you cancel your subscription. Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. You will receive an email receipt after each charge.
- Payments are processed securely by Stripe (PCI DSS Level 1 certified)
- We do not store your payment card number, CVV, or expiration date — all card data is tokenized and stored by Stripe
- If your payment fails, we will retry the charge up to 3 times over 7 days
- After 7 days of failed payment, your account may be suspended; you will receive email notices before suspension
- Suspended accounts have a 14-day grace period to update payment before data deletion risk
- Price changes take effect on your next billing cycle following 30 days' written notice
3.4 Refund Policy
Refund Policy: We offer a full refund within 7 days of your first paid charge if you are not satisfied with the Service. After 7 days, subscription fees are non-refundable. No refunds or credits are provided for partial months upon cancellation. Annual subscriptions may be prorated for unused months beyond the first 30 days, at our sole discretion. To request a refund, email
billing@dispachorbit.com within the applicable window. Refunds are processed to the original payment method within 5–10 business days.
3.5 Cancellation
- You may cancel your subscription at any time from your account settings or by emailing billing@dispachorbit.com
- Cancellation takes effect at the end of the current billing period; you retain full access until then
- Upon cancellation, your data is retained for 90 days — you may export it during this window (see Section 6)
- After 90 days, all business data is permanently and irreversibly deleted; billing records are retained 7 years per tax law
4. Acceptable Use Policy
You agree to use the Service only for lawful business purposes in connection with a legitimate service business. You must NOT:
- Use the Service to engage in illegal activities or violate any applicable local, state, federal, or international law
- Upload, store, or transmit malicious code, viruses, ransomware, or harmful software
- Attempt to gain unauthorized access to the platform, our systems, or other users' data
- Use the Service to send spam, unsolicited commercial messages, or harassing communications
- Violate the Telephone Consumer Protection Act (TCPA) when using SMS features (see Section 16)
- Reverse engineer, decompile, disassemble, or attempt to extract source code from the Service
- Resell, sublicense, or white-label the Service without our prior written permission
- Use the Service for purposes directly competitive with Dispatchorbit's core business without written consent
- Store, process, or transmit content that infringes third-party intellectual property rights
- Use automated bots, scrapers, or crawlers against the Service without written authorization
- Provide false or misleading information to customers via the platform
- Violate any applicable consumer protection laws in connection with your use of the Service
Violation of this Acceptable Use Policy may result in immediate account suspension or termination without refund, and may be reported to law enforcement where appropriate.
5. Data Ownership
Your data is yours. Dispatchorbit is a data processor, not a data owner. You retain full legal ownership of all business data you enter into the platform, including all customer records, job data, invoices, and business information.
- You grant us a limited, non-exclusive, worldwide license to store, process, and display your data solely to provide the Service to you
- We do not claim ownership of your customer records, job data, or business information
- We do not use your business data to train machine learning models or for purposes beyond providing the Service
- You are responsible for ensuring you have the legal right to upload all data, including your customers' personal information
- You are responsible for complying with applicable privacy laws (CCPA, GDPR, TCPA, etc.) in your collection and use of customer data
- You are responsible for obtaining all necessary consents from your customers before entering their data into the platform
6. Data Export
You may export your business data at any time while your account is active. After cancellation, you have a 30-day export window (within the 90-day retention period) to download your data. Supported export formats include CSV and JSON. To request an export, use the Export feature in your account settings or contact support@dispachorbit.com.
7. Platform Administrator Access
As the platform operator, we maintain administrative access to all data stored on Dispatchorbit. This access may be used for: providing customer support, maintaining platform security and performance, investigating abuse or fraud, and complying with legal obligations. We treat all user data as confidential and limit access to authorized personnel. Full details are in our Privacy Policy.
8. Service Level Agreement (SLA)
Uptime Target: We target 99.5% monthly uptime for the Dispatchorbit platform, measured excluding scheduled maintenance windows.
- Scheduled maintenance will be announced at least 24 hours in advance by email and platform notice; maintenance is typically performed between 2:00 AM – 6:00 AM US Central Time
- We are not liable for downtime caused by third-party infrastructure providers (Supabase, Netlify, Stripe, etc.)
- We are not liable for downtime caused by events outside our reasonable control (see Section 19, Force Majeure)
- Service interruptions do not automatically entitle users to refunds or credits; credits may be issued at our sole discretion for significant outages exceeding 4 consecutive hours
- Current system status is available at dispatchorbit.betteruptime.com
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: Dispatchorbit shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings, even if we have been advised of the possibility of such damages.
Liability Cap: Our total aggregate liability to you for any and all claims arising from or related to your use of the Service shall not exceed the total subscription fees you actually paid to Dispatchorbit in the three (3) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.
11. Indemnification
You agree to defend, indemnify, and hold harmless Dispatchorbit and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from or related to:
- Your use of or access to the Service
- Your violation of these Terms
- Your violation of any applicable law or regulation
- Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
- Data or content you submit to the Service, including customer personal information
- Your business operations and services provided to your customers
12. Intellectual Property
- The Dispatchorbit name, logo, platform design, interface, and underlying code are our intellectual property protected by US copyright, trademark, and trade secret law
- You may not copy, modify, distribute, sell, or create derivative works of our platform without prior written permission
- Feedback, suggestions, or ideas you provide to us may be used by us without compensation or attribution; you assign all rights in such feedback to us
13. DMCA — Copyright Infringement
Dispatchorbit respects intellectual property rights and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe content on the Service infringes your copyright, send a DMCA takedown notice to:
Your notice must include: (1) identification of the copyrighted work; (2) identification of the infringing material and its location; (3) your contact information; (4) a statement of good faith belief; (5) a statement of accuracy and authority under penalty of perjury; and (6) your electronic or physical signature.
14. Termination
We may suspend or terminate your account immediately, without prior notice, if you:
- Violate these Terms or our Acceptable Use Policy
- Fail to pay subscription fees and do not cure within 14 days of notice
- Engage in fraudulent, illegal, or abusive activity
- Pose a security risk to the platform or other users
- Provide false registration information
Upon termination, your right to use the Service ceases immediately. Data deletion will follow the schedule in our Privacy Policy. Sections 9, 10, 11, 12, 15, 17, 18, and 19 survive termination.
15. Dispute Resolution — Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Houston, Texas. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver: YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. All claims must be brought in your individual capacity, not as a plaintiff or class member in any purported class or representative proceeding.
Exception: Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.
Before initiating arbitration, you must first provide written notice of the dispute to legal@dispachorbit.com. The parties will attempt to resolve the dispute informally within 30 days of notice.
These Terms are governed by and construed in accordance with the laws of the State of Texas, including the Texas Business and Commerce Code, without regard to conflict-of-law principles. If arbitration is found unenforceable for a particular claim, that claim shall be brought exclusively in the state or federal courts located in Harris County, Texas, and you consent to personal jurisdiction there.
16. TCPA — SMS and Text Message Consent
Telephone Consumer Protection Act (TCPA) Disclosure: By using the SMS dispatch and notification features of Dispatchorbit (powered by Twilio), you expressly consent to receive text messages from or through the platform. This includes job dispatch notifications, appointment reminders, customer communications, and service alerts.
- You represent that you have obtained all legally required consents from your customers before sending them any SMS messages through the platform
- You must provide customers a clear opt-out mechanism (e.g., "Reply STOP to unsubscribe") in all marketing or promotional SMS messages
- You are responsible for complying with all TCPA requirements, including maintaining records of consent
- You agree to indemnify Dispatchorbit for any TCPA violations arising from your use of the SMS features
- Message and data rates may apply to your customers; you should disclose this in your customer communications
- Dispatchorbit may send you transactional SMS notifications about your account (billing, security). You consent to these by creating an account
17. Payment Card Data (PCI DSS)
PCI DSS Compliance: Dispatchorbit does not store, process, or transmit payment card data on our servers. All credit card and debit card processing is handled exclusively by Stripe, Inc., which is certified as a PCI DSS Level 1 Service Provider — the highest level of payment security certification.
When you enter payment card information, it is transmitted directly to Stripe using their secure JavaScript SDK. Dispatchorbit receives only a tokenized representation of your card; we never see or store your full card number, CVV, or expiration date. For more information about Stripe's security practices, visit stripe.com/docs/security.
18. AI Features Disclosure
Artificial Intelligence Features: Dispatchorbit offers optional AI-powered features. By enabling these features, you agree to the additional terms below.
18.1 AI Receptionist
- The AI Receptionist feature uses Vapi.ai to handle inbound phone calls automatically using artificial intelligence voice technology
- Calls may be recorded and transcribed for quality assurance and AI improvement purposes
- You are responsible for disclosing to callers that they may be speaking with an AI and/or that calls are being recorded, as required by applicable law (including state wiretapping and call recording laws)
- AI-generated responses may contain errors; you are responsible for reviewing and acting on information provided by AI features
18.2 Smart Paste
- Smart Paste uses AI to automatically extract and populate job details from text or images you paste into the platform
- AI extraction is not guaranteed to be accurate; you must verify all automatically populated fields before saving
- Data processed by Smart Paste may be transmitted to third-party AI providers for processing; see our Privacy Policy for details
19. Force Majeure
Dispatchorbit shall not be liable for any failure or delay in performance of its obligations under these Terms arising from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters (hurricanes, earthquakes, floods, fire), epidemics or pandemics, acts of war, terrorism, civil unrest, government actions, power failures, internet or telecommunications outages, actions or failures of third-party service providers (including Supabase, Netlify, Stripe, Twilio, or cloud infrastructure providers), or cyberattacks. In such events, our obligations are suspended for the duration of the force majeure event.
20. Changes to Terms
We may update these Terms at any time. We will provide at least 30 days' notice of material changes via email to your registered address or via platform notification. Continued use of the Service after the effective date of changes constitutes acceptance of the new Terms. If you disagree with updated Terms, you must cancel your subscription before the new Terms take effect.
21. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dispatchorbit regarding the Service and supersede all prior and contemporaneous agreements, representations, and understandings, whether written or oral. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
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