Do Not Sell My Personal Information
Dispatch Orbit does not sell, rent, or trade your personal information to third parties for monetary consideration, and has not done so in the past 12 months. This page explains your California privacy rights and how to submit data requests.
Your Rights as a California Resident
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you the following rights:
Know What Data We Have
You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
Delete Your Personal Information
You have the right to request deletion of your personal information that we have collected and retained, subject to certain exceptions. Exceptions include data required by law (e.g., billing records retained for tax purposes), data needed to complete a transaction you requested, and data needed for security or legal compliance.
Correct Inaccurate Information
You have the right to request that we correct inaccurate personal information we hold about you, taking into account the nature of the information and the purposes for which we process it.
Do Not Sell or Share My Personal Information
We do not sell personal information. However, we do share data with advertising technology partners (Meta Pixel) that may constitute "sharing" for cross-context behavioral advertising purposes under the CPRA. You may opt out of this sharing by emailing us at the address below or by adjusting your cookie preferences using the link at the bottom of any page.
No Retaliation for Exercising Your Rights
We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you a different price, provide a different quality of service, or suggest that you will receive a different price or quality of service because you exercised your privacy rights.
Categories of Personal Information We Collect
In the past 12 months, Dispatch Orbit has collected the following categories of personal information:
- Identifiers: Real name, alias, email address, phone number, account username
- Commercial Information: Subscription plan, payment history, products or services considered
- Internet Activity: Browsing history on our site, search history, interaction with our website (via Google Analytics, Microsoft Clarity)
- Geolocation: General location derived from IP address; and, for technicians signed in to the field app, the device’s precise last known position while that app is open (see Section 1.4 of the Privacy Policy)
- Professional Information: Business name, job title, industry
- Inferences: Profile reflecting preferences or behavior drawn from the above categories
Categories of Personal Information We Disclose
In the past 12 months, we have disclosed personal information to the following categories of third parties for business purposes:
- Cloud infrastructure providers: Supabase (database), Netlify (hosting)
- Payment processors: Stripe
- Communications providers: Resend (email), Twilio (SMS), Crisp (chat), Vapi.ai (AI voice)
- Analytics providers: Google Analytics, Microsoft Clarity
- Advertising partners: Meta Pixel (ad measurement)
- Error monitoring: Sentry
How to Submit a Privacy Request
To submit a verifiable consumer request, please email us:
Subject line: Use one of: "CCPA Access Request" / "CCPA Delete Request" / "CCPA Correct Request" / "CCPA Opt-Out Request"
Please include in your email:
- Your full name and email address associated with your account
- The type of request you are making
- Any relevant details to help us locate your information
Response Timeline
- We will acknowledge receipt of your request within 10 business days
- We will respond to your request within 45 calendar days of receipt
- If we need more time, we will notify you and may extend the response period by an additional 45 days (90 days total) with written explanation
- We will verify your identity before processing sensitive requests (access or deletion); we may ask for information that matches what we have on file
- There is no charge for up to two requests per 12-month period
Authorized Agents
California residents may designate an authorized agent to make CCPA requests on their behalf. To use an authorized agent, you must provide written authorization signed by you, and we may contact you directly to verify the request. Contact privacy@dispachorbit.com for instructions.
Shine the Light Law
California Civil Code Section 1798.83 ("Shine the Light" law) permits California residents to request, once per calendar year, information regarding the disclosure of their personal information to third parties for direct marketing purposes. Dispatch Orbit does not disclose personal information to third parties for their direct marketing purposes; therefore, no disclosure list is required.
Contact Us
- Privacy Officer: privacy@dispachorbit.com
- Full Privacy Policy: Privacy Policy
- Terms of Service: Terms of Service