Dispatch Orbit
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Accessibility Statement

Last Updated: June 1, 2026  ·  Standard: WCAG 2.1 Level AA  ·  Next Review: June 1, 2027
Our Commitment: Dispatch Orbit is committed to ensuring that our website and field service management platform are accessible to all users, including people with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as published by the World Wide Web Consortium (W3C).

Conformance Status

The Dispatch Orbit website and application (dispachorbit.com) is partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content do not fully conform to the accessibility standard, and we are actively working to address all known gaps.

Area Status Notes
Marketing website (index.html) Good Semantic HTML, ARIA labels, keyboard navigation, color contrast reviewed
Legal pages (Privacy, Terms, CCPA) Good Proper heading hierarchy, readable font sizes, sufficient contrast
Authentication pages Good Form labels, error identification, keyboard accessible
CRM application (/app) Partial Core navigation keyboard accessible; complex data tables and modals being improved
PDF invoices and estimates In Progress Tagged PDF support planned

Technical Specifications

Accessibility of Dispatch Orbit relies on the following technologies:

  • HTML5 with semantic elements (nav, main, aside, header, footer, section, article)
  • CSS3 with sufficient color contrast ratios (minimum 4.5:1 for normal text, 3:1 for large text)
  • JavaScript with ARIA (Accessible Rich Internet Applications) attributes for dynamic content
  • WAI-ARIA 1.1 for interactive components

Known Limitations

The following known accessibility limitations exist and are under active remediation:

  • Complex data tables in the CRM application may not have sufficient ARIA table markup — fix targeted for Q3 2026
  • Modal dialogs in the CRM may not always trap focus correctly on older browsers — fix targeted for Q3 2026
  • Some icons in the CRM sidebar may lack descriptive aria-labels on all states — fix targeted for Q2 2026
  • Video content (if any) currently lacks captions — we will add captions to all new video content
  • Toast notifications are announced via aria-live regions but timing may need adjustment for users with slower assistive technology

We are committed to resolving these issues. If you encounter a barrier not listed here, please contact us (see below).

Measures We Are Taking

Dispatch Orbit takes the following measures to ensure accessibility:

  • Accessibility is considered in the design and development of all new features
  • We test new components with keyboard-only navigation before release
  • We check color contrast ratios using WCAG contrast tools during design
  • We use semantic HTML elements appropriate to their purpose
  • Interactive elements have visible focus indicators
  • Form inputs have associated labels
  • Error messages are descriptive and clearly associated with their input fields
  • We conduct an annual accessibility review against WCAG 2.1 AA criteria
  • We incorporate user feedback on accessibility barriers into our development roadmap

Alternative Access

We will accommodate you. If you are unable to access any part of our website or application due to a disability, please contact us and we will provide the information in an alternative format or assist you in completing your task.

We can provide the following alternatives upon request:

  • Information from any page in plain text format via email
  • Assisted account setup and data entry by phone or screen-sharing session
  • Alternative document formats for invoices and reports (e.g., plain text)
  • Extended customer support sessions for users who require additional assistance

Feedback and Contact

We welcome your feedback on the accessibility of Dispatch Orbit. If you experience barriers or have suggestions for improvement, please let us know:

We aim to respond to accessibility-related feedback within 5 business days. We consider all feedback and will work with you to provide access to the information or functionality you need.

ADA Compliance

Dispatch Orbit is committed to compliance with the Americans with Disabilities Act (ADA), Title III, as it applies to websites and mobile applications serving the public. We are continuously working to improve our platform's accessibility. If you believe you have experienced discrimination based on disability in accessing our digital services, please contact accessibility@dispachorbit.com.

Annual Review

This Accessibility Statement is reviewed annually. Our next scheduled review is June 1, 2027. We update this statement when significant accessibility improvements are made or when new issues are identified.

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may contact the following bodies:

  • U.S. Department of Justice ADA Information Line: 1-800-514-0301
  • ADA.gov: www.ada.gov

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